Voxidea is a company formed from Telecom Senior Executives who are highly seasoned and experienced in supporting Service Providers all over the world improve productivity and accelerate sales.

Ability

From supporting the SP’s define its product portfolio, its market segmentacion, go-to-market sales and marketing strategy to helping them execute on all of it, Voxidea’s team is here to support all the way.

Strenght

Since we love technology, we built over the years a portfolio of solutions that help SP’s improve their revenue stream. Check them out!

Passion

Internalize the way of thinking and feeling of each client beyond the technical specifications; this is our way of building reliable and lasting relationships.

Check Our PortfolioAsk For Information

We manage our customers information through cloud based as well as on premise solutions that allow them to measure and increase their level of quality of service,  customer satisfaction and productivity.

Centralized Call recording & Screen recording solution from analog, digital, SIP Trunking & IP that will record voice and data and will allow for the administrators to tag, filter, monitor, easily find and listen to the recordings at any time.
Some of the features are:

  • Screen recording from multiple channels and brands
  • Screen, chats and email recording
  • Passive, Active, on demand or 100% of the time recording, selective recording and CTI
  • Friendly Web interface
  • Recording campaigns to Contact Center & CTI integration
  • Speech Analytics and Speech to Text transcription
  • Integration with external CRM & ERP through SDK included
  • Integration with the major PBX’ in the industry through CTI integration

Audio y Video Recording
On site or remote, with web interface for tagging and search. Ideal to record meetings on site or through the web. Allows for centralized or onsite storage and online streaming.  Manual or automatic backup.

Transcription
Transcription can be done for audio and video. Its a separate module that can be added to the audio and video recording solution. It saves up to 70% of your time transcribing a meeting or audience in real time.

On premise or cloud platform that allow companies to offer click to text, click to call or click to video services through their websites or social media sites.

Ideal for companies who want to extend their customer reach and allow customers to engage with the brand from different channels of their choice.

Unified Omni Channel Platform that allows companies to centralize all inquiries from their customers, as well as to consolidate reporting and pull analytic data from all customer interaction. This platform allows Brand’s customers to choose the media and how they would like to engage: whatsapp, text message, facebook IM, Instagram IM, twitter, email, etc. You can integrate Vox Omni Channel with the software you are currently using for your call center/contact center, so all requests go to the same Agent queue, regardless of the media (voice, web, text, etc) where communications start, providing your business the ability to generate reporting on all communications and measure customer satisfaction.

Chatbot
Chatbots or Virtual assistants will allow you to manage more effectively and efficiently all of your customer communications, without human interaction. Chatbot is a solution that uses AI and learns on the job, so every day, its responses are better and more precise to attend your business needs to perfection.

We are experts in helping Service Providers accelerate sales. From helping define the correct product portfolio, packaging, target market and messaging to refreshing your marketing strategy; we are here to provide our expertise and generate results. We provide consulting in the following areas:

  • Portfolio Messaging Assessment: Includes website, social strategy, sales and marketing collateral
  • Sales and marketing productivity assessment: demand generating programs and plans,sales events, inbound leads process, outbound lead process
  • Sales strategy assessment: direct versus channel; assessment on target versus actual results; recommendations
  • Product portfolio, packaging & pricing assessment & recommendations

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