We manage our customers information through cloud based as well as on premise solutions that allow them to measure and increase their level of quality of service, customer satisfaction and productivity.
Centralized Call recording & Screen recording solution from analog, digital, SIP Trunking & IP that will record voice and data and will allow for the administrators to tag, filter, monitor, easily find and listen to the recordings at any time.
Some of the features are:
Audio y Video Recording
On site or remote, with web interface for tagging and search. Ideal to record meetings on site or through the web. Allows for centralized or onsite storage and online streaming. Manual or automatic backup.
Transcription
Transcription can be done for audio and video. Its a separate module that can be added to the audio and video recording solution. It saves up to 70% of your time transcribing a meeting or audience in real time.
On premise or cloud platform that allow companies to offer click to text, click to call or click to video services through their websites or social media sites.
Ideal for companies who want to extend their customer reach and allow customers to engage with the brand from different channels of their choice.
Unified Omni Channel Platform that allows companies to centralize all inquiries from their customers, as well as to consolidate reporting and pull analytic data from all customer interaction. This platform allows Brand’s customers to choose the media and how they would like to engage: whatsapp, text message, facebook IM, Instagram IM, twitter, email, etc. You can integrate Vox Omni Channel with the software you are currently using for your call center/contact center, so all requests go to the same Agent queue, regardless of the media (voice, web, text, etc) where communications start, providing your business the ability to generate reporting on all communications and measure customer satisfaction.
Chatbot
Chatbots or Virtual assistants will allow you to manage more effectively and efficiently all of your customer communications, without human interaction. Chatbot is a solution that uses AI and learns on the job, so every day, its responses are better and more precise to attend your business needs to perfection.
We are experts in helping Service Providers accelerate sales. From helping define the correct product portfolio, packaging, target market and messaging to refreshing your marketing strategy; we are here to provide our expertise and generate results. We provide consulting in the following areas:
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